I have NEVER handled a firm who has the WORST response time in coping with a straightforward call back again!!! I termed way back again initially of April & today May perhaps tenth I last but not least spoke to anyone. It had been purported to be described as a manager, mainly because I by now talked to your supervisor, & obviously it wasn’t!
We guarantee you that we take issues including these pretty significantly, and we sincerely apologize with the inconvenience. We’ll be in contact with you Soon to start engaged on a resolution.
I'd definitely want to talk to individuals who review the installation course of action in Northern California to discuss our circumstance in depth within the hope of obtaining it resolved.
We’re sorry to listen to that the ground is in need of repair, and we’d like to further assist you. Please electronic mail your problems and account data to customersupport@ empire-today.com, and mention Headquarters in the topic line so we could abide by up along with you ASAP.
We’re disappointed to hear that your knowledge did not satisfy your anticipations. We’d prefer to even further go over your concerns, remember to email us at customersupport at empire-today.com with both your account and make contact with data.
September 26, 2017 at eight:04 am It is actually tough to manage a corporation that does not have a store front along with the customer service agents pleasure by themselves on scripted solutions and refuse to listen to the small print of your respective problems. I obtained carpet and baseboards from your company,the two had been scheduled being installed on Thursday, the blokes doing the baseboards confirmed up with the incorrect measurement basboards, he still left and in no way said when he would return. I weary calling Empire for over 2 several hours to inform them to deduct the cost of the base boards and I will pay for them after They're set up.
We’ve read your publish, and we’re let down to listen to that your installation has not been finished. Please electronic mail us at customersupport@ empire-today.
Opened a support ask for and wasn’t referred to as back so named Empire today and was advised it was shut through the installer and had to open a new just one. So nevertheless ready to listen to from someone (actually need an set up supervisor to phone me). Enable!!! Contacting the finance to not pay back till 100% content….
September nine, 2018 at eleven:22 pm On September eight, 2018 Worker Jose Hernandez arrived to my residence to complete hardwood ground lnstallation click here on my stairs and l’m incredibly upset While using the perform that has been performed. The employee Lower the hardwood flooring material improperly and you will see space in between hardwood ground substance over the methods. The employee has nails and holes during the hardwood ground material on 13 methods. When l asked Jose Hernandez about this and why l can see nails popping out of your hardwood floor materials he mentioned This can be the way it’s suppose to become and he’s accomplished all he can perform. I’m seriously upset for the reason that l truly feel he is insulting my intelligence by telling me this simply because He's suppose to generally be a licensed contractor who focuses on performing this operate and to tell me This can be how it ought to be is unfortunate.
The bathtubs are full of things, We've got moved furniture and anything we possess to ensure they could set up our carpet TODAY. We been given a contact at 8:30 AM this morning which they were outside of inventory on our carpet and wouldn't be able to appear for an additional 7 days. Thoroughly UNACCEPTABLE. Usually do not use this read more firm.
I’ve heard this from quite a few of folks and predicaments like this is the cause A number of persons won't ever use your organization and prefer to shell out a bit more for superior provider.
August 23, 2018 at 5:35 pm Lousy Lousy carpet position. It's been more than a month and nobody will ever call me back again. Carpet is horrible–home furniture damaged–still left without having lights within the Bed room.–residing outside of boxes mainly because furnishings wasn't set back again in position. No lights ended up plugged in and I had been left with no WIFI for four days which ment no cell phone or health care alert alarm no Television set or internet.
00”, They also asked me to get rid of my furnishings. I mentioned no and I bought upset, so she said she's going to do it for $349.00. So I stated alright to that cost, Additionally they explained that they'll also move the household furniture to repair the issue so I reported alright. I waited; i bought conformation about the cellphone that someone are going to be in my house to fix my carpet. No person showed up in the least, so I referred to as “Empire today” yet again they usually rescheduled a new appointment to obtain the perform accomplished. When over the cellular phone I asked them why an individual didn’t come and I bought no reply. The working day arrived and yet again no one showed up to perform the carpet in my property, so I referred to as again and obtained a person who was VERY Impolite. This person instructed me if I required my carpet fixed ,I want to uncover Yet another enterprise to get it done since they were being not able to take care of my carpet. So after that I requested to speak to the manager and I followed up with my concern “Why ought to I obtain another enterprise to repair Empire today’s mistake and nevertheless pay out “Empire today” to the financing?” I also said “why must I come across One more corporation to replace my entire carpet?” she reported to me “I'm sorry but, we've been not able to take care of the challenge, Get in touch with company”.
At Empire Today, our Installation Section is The bottom of our organization. All installation group associates operate Together with the installers to ensure all client, revenue and inside requests and prerequisites are fulfilled.